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Awaiting Order Arrival

1. What types of products do you offer?
We specialize in Analytical Balances, Lab Analysis Equipment, Food Processing Machines, and Lab Processing Equipment, providing high-quality solutions for laboratories, industries, and food production units.
2. Are your products suitable for commercial laboratories and industries?
Yes, all our equipment is designed for professional and industrial use, ensuring high accuracy, durability, and compliance with global standards.
3. How can I place an order?
You can place your order directly through our website. Just add products to your cart and proceed to checkout. For bulk or customized orders, feel free to contact us.
4. What is the delivery time after I place an order?
We offer fast, free shipping on orders over ₹50, and next-day delivery on orders above ₹99. Delivery timelines may vary based on your location.
5. Can I track my order?
Yes, you can easily track your order through our website's "Track Your Order" page.
6. Do you offer installation or setup services?
For complex machinery like food processing units or laboratory equipment, we provide basic setup guidance. Full installation support can be arranged upon request.
7. What warranty do your products come with?
Most of our products come with a standard manufacturer's warranty. Please check individual product pages for specific warranty details.
8. What if I receive a damaged or defective product?
Contact our customer service team, and we’ll arrange for a replacement or refund.
9. Do you offer technical support for products?
Absolutely! Our expert customer service team is available to assist you with any technical issues or product-related queries.
10. Are your products certified?
Yes, our lab and industrial equipment meet international standards and certifications, ensuring top-notch quality and reliability.
11. Can I get customized lab equipment for specific needs?

Yes, we offer customization options for bulk orders. Please contact us with your specifications, and we’ll work with you to deliver the right solution.

12. What payment methods do you accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, and offline payment options for bulk orders.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.